Helping small to mid-sized architecture and design-related firms optimize their operations and elevate the quality of their work.
Approach
A shared trait of any successful design practice is a culture that deeply values and drives ongoing iteration and improvement. As a firm grows, it becomes essential to proactively make incremental changes to professionalize the structure and operations. Typical needs include:
Identifying and developing new leaders and teams
Documenting core quality standards, processes, and best practices
Developing more sophisticated methods of goal-setting, reporting, and communication
Deploying technology that streamlines and supports the work
I combine my operational expertise and design process experience to assist firms in addressing common challenges. I begin by talking with design and business operations leaders, in addition to collecting and evaluating information, to understand the firm’s current state, goals, opportunities, and constraints. After gaining clarity, I collaborate with the firm's experts to create customized solutions that meet their specific requirements.
Services
People and Culture
Help develop recruitment and hiring strategies and processes that attract candidates who meet your needs and are aligned with your firm’s values and culture.
Provide guidance on implementing performance management and mentorship programs that help your staff feel informed and engaged with their work and colleagues.
Help formalize staff professional development, including in-house group trainings and workshops so everyone has the tools and knowledge to do their best work.
Project Delivery and Quality Management
Implement technology solutions and operational process improvements to streamline project delivery and maximize efficiencies.
Develop a framework to get regular, high-level snapshots across projects, including project performance metrics and health indicators, to address challenges and risks in real time.
Collaborate with Principals and Project Managers to ensure all projects are in alignment with the firm’s quality standards and profitability goals.
Knowledge Management and Technology
Assist in the development of intranets and other repositories of essential firm content, including practice standards, templates, manuals, employee handbook, etc.
Advise on the development of a Projects Directory, with project data, drawings, photos, and other information that tells the story of each project.
Assess and advise on hardware and software technology solutions to support all aspects of practice.
Reach out if you’d like to connect.